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  • ‘Shark Tank’ Investor Kevin O’Leary Shares His Keys To Small Business Survival

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    By Neil A. Carousso

    NEW YORK (WCBS 880) – Entrepreneur Kevin O’Leary stresses communication and a pivot to digital sales during the “unprecedented” coronavirus pandemic.

    “Learn to communicate,” O’Leary advised in a wide-ranging interview with Joe Connolly on the WCBS Small Business Spotlight, sponsored by BNB Bank.

    “Your employees and your customers: They want to hear from you every day,” he said.

    O’Leary is known as “Mr. Wonderful” on ABC’s hit Friday night reality TV program “Shark Tank.” He is also a contributor to CNBC that re-runs episodes of “Shark Tank” when the market is closed. In 1986, he founded Softkey, an educational software company based in Toronto, that he sold to Mattel for $4.2 billion in 1999. He owns O’Leary Financial Group, which is a conglomerate of brands that includes investment firm O’Leary Funds. He also owns O’Leary Fine Wines. His net worth is estimated at $400 million.

    “When you’re honest with your customers, they become incredibly loyal,” O’Leary said, adding, “The minute they smell B.S., you’ve lost them forever. Don’t lie to people.”

    He shares his philosophy on business with Connolly, including that owners should become profitable by their third year in operations, or “take it behind the barn and shoot it.” During the global health crisis, O’Leary says owners must adjust to the changing market while playing to one’s strengths.

    “They genuinely care about companies and products and services that they’ve grown to trust and they want to support them during this period of difficulty to make sure that these businesses survive,” he said.

    One way to stay afloat, O’Leary underscored, is to learn digital marketing and focus one’s energy on targeting local customers.

    “It means you may have to get a Shopify license, you may have to learn how to use DocuSign, you may have to understand the geo-locking tools of Facebook,” Mr. Wonderful said on the WCBS Small Business Spotlight Podcast.

    “Geo-locking” is a tool within paid Facebook campaigns that allows users to target a preferred audience to optimize a paid post’s impact by demographics.

    “I only want to spend my advertising dollars, reaching out to people in this specific area,” O’Leary explained, adding, “That’s what we’re finding is really working, being very concentrated in what you’re trying to do, because in times like these, you really want to play to your strengths.”

    O’Leary told WCBS 880 he’s looking to cut real estate costs as his employees work from home. He said if employees are being productive and companies are using digital conferencing services and maximizing on digital marketing strategy, businesses can “save a ton of money.”

    “Now the only thing is, it’s not good news for rates, it’s not good news for landlords, it’s not good news for retail space, it’s not good news for real estate, generally, because we don’t need it. Yeah, we need our houses and our apartments, but nothing else,” said Mr. Wonderful.

    Hear more from entrepreneur Kevin O’Leary, including what opportunities he spotted in his “Shark Tank” investments, on the WCBS Small Business Spotlight Podcast above and on the RADIO.COM app.

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  • Chinese Operatives Spreading Disinformation About Coronavirus To Sow Political Discord In US: Report

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    By Neil A. Carousso

    WASHINGTON (WCBS 880) — China is looking to amplify disinformation about the coronavirus pandemic to exploit political divisions in the United States, according to a report in The New York Times.

    The Times interviewed intelligence officials who work in six different U.S. agencies. The officials believe China is using tactics that resemble Russia’s efforts to sow discord during our elections by utilizing social media trolls to push agendas to sympathetic Americans who unknowingly propagate its messages.

    “We’re seeing, now, tactics that are not surprising to many of us who served in government,” said Nadia Schadlow, Ph.D., former U.S. Deputy National Security Advisor for Strategy, in an interview with WCBS 880 producer Neil A. Carousso.

    China is reportedly not only using social media to disseminate false information, but also sending text messages and messages via WhatsApp, which are more difficult for law enforcement to detect because it is encrypted.

    One particularly unsettling message to U.S. officials that became widespread was one claiming President Donald J. Trump was set to issue a nationwide lockdown. The White House National Security Council tweeted “FAKE” in response.

    “It’s disturbing and upsetting that Americans would be taken advantage of during such a difficult time in our country’s history,” Dr. Schadlow said.

    She is currently a senior fellow at the Hudson Institute, an independent policy organization in Washington, D.C. that promotes global security through research and analysis. In 2018, Dr. Schadlow advised the Trump Administration on national security strategy as an assistant to the president on The White House National Security Council.

    “China’s much more of a strategic competitor to the United States,” Dr. Schadlow explained.

    She noted both Democrats and Republicans have expressed concern over the Communist Party’s economic activities, including intellectual property theft.

    “Essentially it wasn’t a level playing field doing business with China,” said Dr. Schadlow.

    She added that when President Trump came into office in 2017, U.S. policy towards China shifted to “push back” against its malignant activities.

    The World Trade Organization indicates China is the number one exporter in the world. It is also the largest supplier of goods to the United States. China accounts for 21.2 percent of overall U.S. imports, according to The Office of the U.S. Trade Representative.​

    Dr. Schadlow said critical technology and medicine has been manufactured in China over the last 15 years. She believes that will change as Americans prefer to have essential supplies produced in their country or U.S. allied nations.

    “I do think we are going to see a shift in those areas,” the former National Security Council advisor said, adding, “There is a recognition that it is a national security concern.”

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  • Small Business Survival: Brooklyn Navy Yard Manufacturers Step Up During the COVID-19 Crisis

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    By Neil A. Carousso

    NEW YORK (WCBS 880) – Businesses at the Brooklyn Navy Yard industrial complex are revitalizing the country’s manufacturing amid the global pandemic.

    David Ehrenberg is the President and CEO of the Brooklyn Navy Yard Development Corporation, which produces roughly $2.35 billion of annual economic output for New York City among more than 400 companies located there across various industries.

    “These are not your old school manufacturers. These are very high-tech, very creative hardware companies,” Ehrenberg told WCBS 880’s Joe Connolly on this week’s WCBS Small Business Spotlight focusing on small business survival, sponsored by BNB Bank.

    Brooklyn Navy Yard businesses employ more than 10,000 workers – many of whom have become essential workers as they produce vital medical equipment needed to treat the coronavirus.

    “Our tenants have really been doing amazing, amazing things, producing everything from medical gowns to face shields, hand sanitizer and a series of other products,” said Ehrenberg, noting that this equipment is being shipped directly to hospitals.

    Bednark Studio, Voodoo Manufacturing and Farmshelf – previous WCBS Small Business Spotlight subjects housed in the Brooklyn Navy Yard – are contributing to the broad COVID-19 fight. Bednark Studio is manufacturing face shields for frontline hospital workers in the City, 3-D-printing company Voodoo Manufacturing makes FDA-approved medical devices, and Farmshelf has been on the cutting edge of the changes in the U.S. food supply that has been accelerated by the coronavirus outbreak.

    “A lot of people think that manufacturing is dead in New York and it’s not,” Ehrenberg said, adding that because of lower real estate prices in Brooklyn, growing technology companies that emphasize a high standard of craftsmanship and design can attract top talent the Big Apple has to offer.

    The Brooklyn Navy Yard Development Corp. head told Connolly they started communicating with New York City officials and local hospitals about their needs before they contacted business owners to discover that they were ahead of the curve.

    “We had companies who were ordering materials, who have relationships with factories in China, who were buying tens of thousands of gowns be shipped over here and donated,” he said.

    Ehrenberg highlighted the “civic pride” of Brooklyn Navy Yard businesses, saying owners respond to his contacts by asking if there’s more they can do to contribute to the City’s response.

    “The supply chains have just eased up, both, because of the level of demand, but also, you have certain countries (that) are keeping supplies for themselves right now,” he said.

    His tenants have been able to manufacture fully American made products in their factories even before President Donald J. Trump invoked the Korean War era Defense Production Act to mandate U.S. companies to make medical equipment. The President and other government officials, namely New York Governor Andrew Cuomo, have revealed they are relying on countries like China, where the coronavirus originated, to import life-saving equipment such as ventilators and N95 masks.

    Listen to the WCBS Small Business Spotlight Podcast above to hear how businesses in the Brooklyn Navy Yard are revolutionizing American manufacturing in the time of dire need.

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  • Why Americans May Choose Safety Over Privacy In The Age Of Coronavirus

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    By Neil A. Carousso

    NEW YORK (WCBS 880) — Health experts are stressing the need to monitor COVID-19 patients to slow the pandemic, but Americans’ privacy is at stake.

    “We’re looking for a quick solution, we’re not thinking about privacy issues, necessarily,” said Robert J. Strang, a former special agent with the FBI, Department of Justice and the Drug Enforcement Administration. He was named co-chair of the New York State anti-terrorism task force after the terrorist attacks on September 11, 2001.

    “If you look back on the Patriot Act and some of the things that we decided we were going to do after 9/11 and then turn back the pages a little bit as time went on, I have a feeling that’s the same kind of situation that we’re in right now,” Strang told WCBS 880 producer Neil A. Carousso.

    He is the Chief Executive Officer of Investigative Management Group where he specializes in personal and corporate security and investigations. He believes Americans support tracking in the name of national security.

    “They want to be able to do whatever it takes to keep them safe, to keep their families safe, to keep their employees safe, their communities safe,” Strang said, adding, “If it means monitoring individuals who’ve had the coronavirus, if it means monitoring hospitals, I think people, at this point in time, are okay with it.”

    Centers for Disease Control and Prevention Director Robert Redfield said smartphone tracking is under “aggressive evaluation.”

    While the U.S. has not endorsed specific tracing technology, there are a few states looking to develop systems. Researchers at the Massachusetts Institute of Technology launched the “Safe Paths” initiative to use anonymized GPS data and Bluetooth to track interactions and notify people if they’ve encountered someone who has been infected with COVID-19. Stanford University and Seattle-based CoEpi are working with the MIT team to develop an anonymous standard for contact tracing technology.

    Apple and Alphabet’s Google announced last week it will help national, state and local governments launch contact tracing apps to monitor the whereabouts of people who contracted the coronavirus.

    China has taken the most aggressive steps to monitor the original center of the outbreak. The Communist Party is tracing the identities of residents who left Wuhan through mobile phone numbers and location data.

    South Korea investigators are utilizing smartphone data to find where people contracted the virus. They can make that determination within 10 minutes.

    Western Australian lawmakers passed a bill to install home monitors for those under quarantine.

    Moscow authorities said they are using facial recognition technology to target Chinese people who break quarantine in Russia.

    When asked how he would advise the Trump Administration on implementing a contact tracing program, if he were asked, Strang said he would ask those who contracted COVID-19 for “consent.”

    “I think most people would cooperate and would voluntarily agree to certain restrictions on their freedom,” Strang said but stipulated there had to be a set time frame to limit the possibility of government overreach.

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  • Small Business Survival: Hospitality Company Develops Way To Stay Alive Amid Crisis

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    By Neil A. Carousso

    NEW YORK (WCBS 880) – A New York City-based events company forced to shutter its operations temporarily after eight years in business due to the coronavirus pandemic has developed new revenue streams from adjacent services.

    “Everything was great, 2020’s a huge year for us, could not wait,” William Petz, founder of Quiet Events, Inc. told WCBS 880 of the upward trajectory for his business heading into this year. He has 120,000 people on his e-mail list and hundreds attend each event nationwide.

    That was the sentiment across the business community before the COVID-19 crisis forced the closure of businesses throughout the country. The National Federation of Independent Business (NFIB) Small Business Optimism Index sunk 8.1 points in March to 96.4 – the largest monthly decline in the survey’s history – ending historic business confidence. The NFIB survey indicates business owners are bracing for further loss of revenue amid the rapid recession the global economy was thrust into with the fatal and highly contagious novel virus.

    “You’ll have workplaces that will be filled with different types of reminders and postings designed to change behavior and to ingrain certain type(s) of safe approaches towards how you even navigate the office,” David Lewis, founder of human resources consulting firm OperationsInc, told WCBS 880 Business Reporter Joe Connolly.

    Business owners are adapting and creating new services, some of which may be long-term offerings, as they struggle to stay afloat. That’s the topic on this week’s WCBS Small Business Spotlight focusing on small business survival, sponsored by BNB Bank.

    Quiet Events hosts concert-like experiences with disc jockeys for people to enjoy their favorite genres of music in headphones designed by the company.

    “You don’t have to fight about what club you’re going to tonight because all the clubs are in one,” Petz said.

    If you enjoy pop music, but your friend likes country, for example, you can both enjoy each other’s company while listening to your music of choice from the DJ you prefer.

    “You can enjoy having a meal or drinking with some friends or talking with them without hearing the loudness of the music behind you,” Petz said, adding, “But, then when you put the headphones on, you guys are just jamming out and you have your own personality.”

    Petz said his company is called “Quiet Events” because it is a “fun night out” when you will only hear partiers singing along to the music in their ears, if you aren’t wearing headphones.

    Hospitality businesses such as Quiet Events have been crushed by the coronavirus outbreak.

    “We started to see the impacts already by getting the headphones manufactured in China,” Petz said.

    He laid off 11 of his 13 employees and he stopped taking a paycheck three weeks ago.

    Then, he developed proprietary software to host his Quiet Events virtually as people self-isolate.

    “YouTube, Instagram, Facebook, it’s just one dimension. It’s basically, you’re watching content,” said Petz. “People’s attention needs to be engaged and you need to feel like you’re being social, so that’s what we created – a platform which is patent pending.”

    The platform features a virtual “DJ battle” in which three DJs vie for attention and likes. Attendees can switch between the DJs and can see the percentage of people watching each performer. Petz said that creates the “FOMO” or “fear of missing out” that his company thrives on with its in-person events.

    Quiet Events’ first promoted online shows were last weekend, but as Petz tweaked the virtual experience over the last three weeks, 500-1,000 people participated in each trial event. In the interim, the online events are free, but attendees are encouraged to tip the DJs.

    “They don’t just play; they really do interact,” Petz said of the DJs. “They look at the chatroom. They do shout-outs.”

    He hopes to re-hire his employees in the near future as he works on several adjacent services to bring in revenue while in-person events are banned to stop the spread of the coronavirus.

    “We did this for ourselves, initially for the DJs,” said Petz. “Dell, before we even broadcast it out, somehow, they found out [and they said>, ‘Look, we love what you’re doing and we’d love to create an experience for our employees.’”

    He then saw there was a market for leasing his software to other businesses and organizations to create corporate events on both the Quiet Events website and other companies’ sites.

    “We have a partnership with Crunch Fitness to do fitness events,” Petz said. “Quiet Events also used to do something called Quiet Comedy. It’s three comedians battling it out against each other. So, it’s really three of anything battling and we’re working on making that so it’s not just three but it’s more or less.”

    A traveling nurse company reached out to Quiet Events looking to hire it for a morale-booster as its staff fights its own battle on the frontlines of the COVID-19 health crisis.

    He has also received interest from a charitable organization looking to compensate the DJs for performing for their audience while providing a way for participants to donate to the non-profit’s cause.

    “It’s what entrepreneurs do,” Petz said.

    Hear how entrepreneurs like William Petz are developing solutions and adjacent services to stay afloat and re-hire workers on this week’s WCBS Small Business Spotlight Podcast available on the RADIO.COM app.

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