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Bronx Restaurant Grows Revenue during Pandemic after Key Improvement
By Joe Connolly and Neil A. Carousso
NEW YORK (WCBS 880) — Richard Berroa is taking back control from delivery apps that cut into his profit using his own newly-optimized website, which has opened the door to entirely new revenue streams while restaurants like his have suffered numerous setbacks in the recovery from the COVID-19 pandemic.
Berroa is an FDNY paramedic who opened Claudy’s Kitchen, a Peruvian restaurant in the Bronx, with his wife Claudia in June 2020.
“We knew that we’d be mostly takeout,” he said on the WCBS Small Business Spotlight, sponsored by Dime Community Bank.
But, the website Berroa first created on his own did not meet today’s demands for online ordering. The Bronx Chamber of Commerce connected Claudy’s Kitchen with the Small Business Resource Network – a public-private partnership created during the pandemic to help small businesses with digital marketing and technology resources and training.
“Having the third parties did help us survive and move forward, but you know, we’ve gotten past that stage and now we want to keep more of the share,” said Berroa.
BentoBox specializes in developing websites and digital ordering systems for restaurants while allowing establishments ownership of customer data for marketing, unlike the third-party apps. The company overhauled the website for Claudy’s Kitchen with the goal of matching the customer experience online with the quality of service patrons expect in-person.
“We really have their whole digital storefront available to them, so that’s become increasingly important through COVID,” said BentoBox chief marketing officer Darcy Kurtz. “I think kind of the post-COVID modern restaurant is going to really have to have all this digital property in place because consumer behavior is just permanently changed at this point.”
She told WCBS 880 that 77 percent of diners go online before heading to a restaurant.
“There was a very real concern that technology impeded their most important thing, which was delivering hospitality,” Kurtz said, continuing, “Hospitality at its roots is about relationships. It’s about being in-person. But, what we found is that technology actually can enhance hospitality. It doesn’t have to be a barrier to (it).”
“The big thing is that we’re getting more in-house orders,” said Berroa. “I see the Grubhub and the Uber orders dipping down while our in-house Bento(Box) is going up. So, so far it’s working.”
BentoBox’s technology also allows restaurants to upsell and cross-sell customers at checkout in a way that adds value to the customer experience. As a result, Berroa said, Claudy’s Kitchen is getting more combination orders that increase the average per ticket.
“If you’ve done it lately, you will see things like, ‘Hey, you bought the hamburger. Are you sure you don’t want fries?’ Some of the things that happen naturally in-person when you go to a restaurant, you want your online experience to be able to help do that so that your online ordering is equal or higher total ticket prices than your dine-in. You don’t want that to be some trade-off that you’re having to make,” said Kurtz.
Claudy’s Kitchen also has a section for events that BentoBox sees as one of many incremental revenue streams that can hedge against COVID surges.
“You’ve got to find ways whether it’s online ordering, whether it’s selling your merchandise, sell your barbecue sauce, sell your T-shirts, you know, do events, and have event management, but just find something else to give you an ongoing revenue stream so that you can level out some of that variability of the dine-in,” Kurtz explained.
See the platform BentoBox developed for Claudy’s Kitchen along with growth ideas for restaurants on the WCBS Small Business Spotlight video above.
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Brave Ukrainians and Russian Citizens Fight Back Against Invasion, U.S. Braces for Fallout
Produced by Neil A. Carousso
NEW YORK (WCBS 880) — Ukrainians are fighting for their country.
A college student whose family is in Kyiv gives WCBS 880 a glimpse into the Russian invasion as they move to take over the capital.
Anchor Steve Scott examines whether U.S. sanctions go far enough to punish Russian President Vladimir Putin and their impact on U.S. gas prices and cybersecurity on The 880 Weekly Rewind.
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What’s Up New York: Speakeasies for the New Roaring 20s
Produced by Carousso Enterprises, LLC and NY2C Corp.
NEW YORK, NY — Speakeasies are part of the fabric of New York and they still exist today.
Alycia Powers takes a look at some hidden gems to throw one back on this week’s What’s Up New York.
NY2C’s flagship digital series “What’s Up New York” is produced and written by Carousso Enterprises, LLC.
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RippleMatch Platform Improves Early Career Hiring Process
By Joe Connolly and Neil A. Carousso
NEW YORK (WCBS 880) — RippleMatch helps college students and recent graduates launch their careers while improving employee retention rates by using data to find the best fit.
“If you’ve ever had the experience of applying for a job, it’s often that you throw your resume into a black hole and just sort of hope that someone maybe gets back to you,” said RippleMatch founder and CEO Andrew Myers on the WCBS Small Business Spotlight, sponsored by Dime Community Bank.
“With RippleMatch, you know, we only present opportunities on the platform when a candidate’s very likely to be a good fit. They generally hear back really, really quickly. They always get an answer,” he said.
Myers said that 66 percent of candidates on RippleMatch have gotten called for an interview.
He founded the company in 2015 in his dorm room at Yale University after feeling dejected when he only got three or four job interviews out of 55 applications. Calling the process “overwhelming” and “daunting,” Myers sought a better way for his peers using data predictive analytics to match early career candidates with jobs where they are most likely to succeed.
“Our mission (is) to replace job boards,” he said.
RippleMatch is free for candidates. It earns all its revenue from employers that now include Amazon, eBay, and Ernst & Young.
“One of the deals we make with every company that we work with is they commit to certain standards in terms of candidate experience and how they’re going to get back to candidates, and very typically prioritize the RippleMatch candidates that they’re getting matched with in terms of getting them into the interview process,” said Myers. “We just establish workflows on the back end that sort of get candidates into the company as fast as we possibly can, which is generally an advantage when it comes to candidate experience.”
He said retention rates among Gen Z employees that used RippleMatch are much higher as a result.
“The single thing (Gen Z employees) want most is professional development,” Myers said, continuing, “Within our own Gen Z workforce, we’ve seen really good retention within roles and I know a lot of our stronger companies have as well. So I actually think that good professional development with Gen Z employees can actually be a pretty effective strategy even in the heart of the Great Resignation. And, I think that there’s actually more shifting going on in sort of later stage positions than there are with Gen Z compared to millennials who are already pretty jumpy themselves. There’s not like a big Gen Z jump or anything like that that we’re seeing.”
He said RippleMatch has upended the belief that the best talent comes from prestigious universities and it has the data to support it.
“If you’re clinging to the notion that a candidate had to go to Princeton or you’re over attached to degree pedigree, I think it can actually mean you miss out on phenomenal talent,” said Myers.
See how RippleMatch works for both job candidates and employers on the WCBS Small Business Spotlight video above.
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What’s Up New York: Who Makes the Best Tacos?
Produced by Carousso Enterprises, LLC and NY2C Corp.
NEW YORK, NY — Time to turn up the heat.
NY2C gets competitive in the kitchen on this week’s What’s Up New York. Plus, Alycia Powers tells us about some unique and fun workshops to take part in this winter.
NY2C’s flagship digital series “What’s Up New York” is produced and written by Carousso Enterprises, LLC.
